21st Nov 2024, 4:57 PM – Senate Aged Care Bill 2024 - in Committee - Complaint determination

The majority voted in favour of an amendment introduced by South Australian Anne Ruston (Liberal), which means it passed and will now form part of the bill.

Amendment text

(1) Clause 361, page 365 (after line 30), after subclause (1), insert:

(1A) Without limiting subsection (1), the rules must provide that if a complaint is made to the Complaints Commissioner about:

(a) the compliance of a registered provider or a responsible person or aged care worker of a registered provider with this Act; or

(b) a registered provider acting in a way that is incompatible with the Statement of Rights;

the Complaints Commissioner must, by the end of the period specified in the rules:

(c) deal with and resolve the complaint; and

(d) prepare a written statement (a complaint determination) setting out:

(i) what action (if any) the Complaints Commissioner took to deal with and resolve the complaint; and

(ii) what action (if any) should be taken by another person to deal with and resolve the complaint; and

(iii) information relating to the review or reconsideration of decisions made under the scheme; and

(e) give the person who made the complaint a copy of the complaint determination.